Shipping policy

At Us and Paws, we are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below for important information about order processing and delivery.

Order Processing Time

All orders are processed within 5-10 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped according to the selected shipping method.

During high-demand periods, promotions, or new launches, processing times may be slightly extended. We appreciate your patience during these times.

Shipping Time

Shipping times vary depending on your location and shipping method:

• Domestic Shipping: Estimated delivery 5-10 business days (excluding weekends and holidays).

Please note that delivery times are estimates and may vary due to customs delays, carrier issues, or unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your location, order weight, and selected shipping method. Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order until it reaches you.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Address

Please ensure your shipping address is accurate at checkout. Us and Paws is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time or appears to be lost, please contact our customer support team. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, feel free to reach out to our customer support team through our Contact Us page. We’re always happy to assist you.